W1SE Market – Refund & Return Policy

You may request a return within 14 days of delivery if:

• The item arrived damaged or defective
• You received the wrong item
• The item is unused, unworn, and in its original condition and packaging

To request a return, contact support@w1se.com with:

• Order number
• Brief explanation
• Photos (required for damage or incorrect item claims)

Requests submitted after 14 days may not be accepted.

The following items are final sale and not eligible for return or refund:

• Digital products or downloads
• Consumable goods (teas, supplements, food, wellness items once opened)
• Intimate or personal care items
• Custom or made-to-order products
• Event tickets, services, or experiences
• Gift cards

These exclusions help ensure hygiene, safety, and fairness to vendors.

• All returns require approval before shipping.
• Customers are responsible for return shipping unless the item is defective or incorrect.
• Approved returns must be shipped within 14 days of approval.
• Returned items must be received in original condition.
• Returns sent without approval may be refused.

Once a return is received and inspected:

• Approved refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method or as store credit, depending on the situation.
• Original shipping costs are non-refundable.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Orders may be canceled within 24 hours of purchase if they have not yet shipped or entered production.

Custom or made-to-order items cannot be canceled once production begins.

W1SE Market facilitates communication and resolution between buyers and independent vendors. While vendors fulfill and ship their products, W1SE Market may step in to assist if an issue cannot be resolved directly.

This policy may be updated at any time and applies to future orders only.